COVID-19 frequently asked questions

Upcoming examinations

Can I request to reschedule or postpone my scheduled examination?

Out of fairness to all candidates we cannot reschedule or postpone your examination. If you are unable to attend your examination, you should contact the ADC immediately and consider your withdrawal options.

I am planning to sit the practical examination, can I request specific examination dates?

Candidates are unable to request specific practical examination dates. If you submit an application for the practical examination, you will be allocated an examination place within the advertised period. 

I am no longer able to attend my scheduled examination, what should I do?

Guidelines on withdrawing from an examination can be found in the respective examination handbooks located on the ADC website here.

Should you wish to request a refund outside of the usual withdrawal policy, you will need to provide a letter addressed to the CEO outlining reasons for your request along with any supporting documentation.

Can the ADC help me organise travel visas or border permits to travel to my examination?

You are responsible for making your own travel arrangements. You should consider your own circumstances carefully before applying for an ADC examination. The ADC is unable to provide travel advice or assist candidates in any matters relating to visas or border permits.

I need to travel to attend my examination, when should I book my flights and accommodation?

The decision of when to book flights and accommodation lies solely with you. We recommend you consider the evolving nature of Australian borders and consider booking your flight and accommodation close to your examination date or select flexible options.

What happens if the ADC cancels my examination?

In the event Australian state and territory government restrictions prevent us from delivering a scheduled examination we will notify candidates as soon as possible. This includes events such as state-wide lockdown in Victoria.

We will seek to reschedule your examination where possible or provide any alternate options available to you at the time.

I am planning to sit the written examination; can the ADC guarantee my preferred examination venue will be available?

The ADC works closely with our written examination delivery partner Pearson VUE to continually increase the availability of examination seats. However, specific venues cannot be guaranteed. Testing venues must operate in line with the restrictions in place by their local government or jurisdiction. These restrictions may result in some venues having reduced capacity or being unavailable.

COVIDSafety

What measures have been put in place to keep me safe?

Additional COVIDSafe measures have been put in place at the ADC examination center and Pearson VUE testing venues. This includes the introduction of room density limits, social distancing measures, hygiene stations, additional cleaning protocols and protective barriers, where required.

I’m sitting an examination; do I need to comply with COVID-19 regulations?

You must comply with all relevant COVID-19 restrictions set by the government or jurisdiction in your region when sitting an ADC examination. This includes when travelling to and from the examination venue.

Can the ADC extend my written examination validity?

Candidates with a written examination expiring between October 2020 and November 2022 have been provided with a one-year extension of their written examination validity. There are no further extensions to written examination validities proposed at this time.

Applications and assessments

Can I apply for initial assessment during COVID-19?

Yes, however, we are currently experiencing some delays in processing all applications.

Due to Victorian Government restrictions introduced in response to COVID-19, the ADC was required to close its Melbourne-based office and introduce remote working for staff in 2020. As a result, all mail received during this time was stored securely and applications could not be processed during this time. 

How long will it take for my initial assessment to be assessed during COVID-19?

Our team have been working through the backlog of initial assessment applications and additional documents.

We thank all candidates for your ongoing patience and understanding as we work through all applications as quickly and as thoroughly as possible.

I am having difficulty obtaining some of the required documents due to COVID, can I be exempt from providing them?

The ADC understands the challenges candidates may face in obtaining documents as a result of service disruptions due to COVID-19. However, candidates cannot be exempted from meeting the required assessment standards, as indicated on our website here

Please contact the ADC for further advice if you have exhausted your options for obtaining the required documentation.

My initial assessment is expiring, can I still apply for an examination?

Candidates must hold a valid initial assessment when applying for and sitting an examination. If your initial assessment is expiring, you must apply for renewal to continue the dental practitioner assessment process. Your renewal must be received by the ADC before your initial assessment expiry date to be eligible to apply for an examination.