Complaints

Making a complaint

The Australian Dental Council (ADC) aims to provide the best customer service to candidates, education providers, and members of the community. We are committed to handling complaints regarding the conduct of the ADC in a fair and transparent manner, using what we learn to improve our service in the future. 

We aim to acknowledge all complaints within five working days and send a substantive response within 15 working days. Should we need more time to investigate your concerns, we will let you know and ensure you are updated on a regular basis. You can find out more about how we handle complaints by reading our complaints policy here

This page is about complaints regarding the conduct of the ADC. If you would like to appeal the outcome of a written or practical examination, you can find more information on the process here. If you would like to raise a concern about an accredited program, you can find more information here.

If you would like to make a complaint, please complete the ADC complaints form and submit it to the ADC via the email address provided on the form. If you are unable to put your concerns in writing because of a disability, please contact us on +61 (0) 3 9657 1777 to discuss how we can help you. 

Whistleblower policy

The ADC has a comprehensive Whistleblower Policy (the Policy) designed to encourage and support individuals to report issues knowing that it is safe to do so. Our approach to whistleblowing reinforces our corporate values and commitment to ethical corporate governance. The Policy allows for the anonymous disclosure of any real or perceived concerns, including unethical, unlawful, or undesirable conduct.

The Policy defines what type of conduct can be reported. This includes actions which:

  • Breach legislation, regulations or local government by-laws,or is otherwise illegal (including whistleblower laws, corporations law, theft, drug sale/use, violence or threatened violence, or criminal damage against property)
  • Is corrupt, dishonest or fraudulent
  • Perverts the course of justice
  • Unreasonably endangers health and safety or the environment
  • Is gross mismanagement or repeated breaches of administrative procedures
  • Results in financial or non-financial loss detrimental to the interests of the ADC.

This process is not for those wishing to put in a complaint about the ADC's people, processes or procedures. Should you wish to put in a complaint, you can follow the process in the complaints section of this page.

Those wishing to apply for a verification, review or appeal as part of their dental practitioner assessment process can learn more here.

Anyone wishing to raise a concern about an accredited program can do so here.

You can access the ADC's Whistleblower Policy and make a confidential report here.